FAQ/Contact

How do I track my order?
Our favorite tracking website is ParcelsApp!

Cancellations

Once an order is processed, we cannot cancel or modify a shipment.

 

Shipping

Typically, orders placed in the US can expect 4-13 day shipping times in addition to order processing time. International orders can expect 2-4 week shipping times in addition to order processing time. 

Your package leaves our facility with a shipping partner who takes it on the first leg of the journey. The shipping partner takes it to the USPS to deliver to you. You may not be able to track your package through the USPS until it enters their system so we recommend using Parcelsapp for a little more info.

Exchanges 

If you need to exchange for the same item, send us an email at RealPerson@westware.shop

Returns

Our policy lasts 7 days from the day you received the item. If 7 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange. *Some restrictions apply.

Refunds will be issued  to the same form of payment used. 
To be eligible for a return, your item must be unused and in the same condition that you received it.

Please email RealPerson@westware.shop to begin refund process.

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 7 days after delivery

Customer is required to pay return shipping. Taxes are non-refundable.

We reserve the right to ignore any and all rude emails, DMs or comments. If you don't like the item that you ordered or it doesn't fit, then you can just ask to return it. No caps lock needed. To keep my sanity, any rude emails may result in a 15% reduction in the amount of your refund. We are all humans here, thanks!


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Unfortunately, we can't offer refunds on late deliveries. A tracking number will be issued to you by email. If the tracking information is showing up as delivered to you, we can not issue a refund. If that is the case, please contact your mail carrier to file a claim.

 

Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Contact

If you have any other questions, please feel free to email me (Allison) at RealPerson@westware.shop! ☺️